Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
AW Academy Alecta ITIL
This certification is awarded
Julia Nyrén
for successfully completing
AW Academy Alecta ITIL
18 January 2021 - 19 January 2021
Emma Stelin-Nilsson, Program Manager
Scan to Verify
Page 1 (2)
Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
AW Academy Alecta ITIL
Description of the program

ITIL, formerly known as the ‘Information Technology Infrastructure Library’, is the world’s most popular framework for IT Service Management (ITSM). This two day training session focuses on providing knowledge of what ITIL is and how you can benefit from the framework in your day to day work.

Program Content

Key concepts of service management
ITIL guiding principle
The four dimensions of service management
ITIL Service Value System
Service Value Chain

Purpose of the following ITIL practises
- Service desk
- Incident
- Problem
- Service request
- Change enablement
- Service level
- Continual improvement


AW Academy

At AW Academy, we believe that learning is a process that occurs when the individual interacts with others, to embrace and implement knowledge, skills, and competence. Consequently, we place great emphasis on identifying and developing the individual’s capacity for learning. Besides learning new subjects’ areas, individual’s at AW Academy, get to practice our pedagogical methods which lays a great foundation for their skill in learn-to-learn.

Page 2 (2)