ITIL, formerly known as the ‘Information Technology Infrastructure Library’, is the world’s most popular framework for IT Service Management (ITSM). This two day training session focuses on providing knowledge of what ITIL is and how you can benefit from the framework in your day to day work.
Program Content
Key concepts of service management |
Purpose of the following ITIL practises |
AW Academy
At AW Academy, we believe that learning is a process that occurs when the individual interacts with others, to embrace and implement knowledge, skills, and competence. Consequently, we place great emphasis on identifying and developing the individual’s capacity for learning. Besides learning new subjects’ areas, individual’s at AW Academy, get to practice our pedagogical methods which lays a great foundation for their skill in learn-to-learn.