Description of the program In this specialized AW Academy class for Capgemini participants gained experience in the configuration and management across the Salesforce Sales-, Service-, and Collaboration Clouds. The goal was to prepare for a professional Salesforce consultant role.
|
Salesforce Cloud Skills
- Salesforce Admin Skills
- Organizational and User Setup
- Security and Access
- Standard and Custom Objects
- Sales, Service, Support and Marketing Applications
- Activity Management and Collaboration
- Data Management
- Analytics—Reports and Dashboards
- Workflow/Process Automation
- Desktop and Mobile Administration
- Salesforce AppExchange
|
Methodology & Consulting Skills
- Agile Project Management and Product Ownership
- Agile Tools: Jira, Trello, Confluence
- Requirements Engineering
- Create and Maintain Documentation
- User Story Mapping
- Process Discovery and Documentation with BPMN
- Document System Landscape and Integrations
- Object Model ER Diagrams
- Personal Cyber Security
- Legal and Compliance Requirements in Projects
- Time, Stress and Conflict management
|
AW Academy
At AW Academy, we believe that learning is a process that occurs when the individual interacts with others, to embrace and implement knowledge, skills, and competence. Consequently, we place great emphasis on identifying and developing the individual’s capacity for learning. Besides learning new subjects’ areas, individual’s at AW Academy, get to practice our pedagogical methods which lays a great foundation for their skill in learn-to-learn.
Scan to Verify