Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
ServiceNow Program Summer 2021
This diploma is awarded to
Outi Karilahti
for successfully completing
ServiceNow Program Summer 2021
07 June 2021 - 03 September 2021
Nicolina Kesenci, Program Manager
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Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
ServiceNow Program Summer 2021
Description of the program

In this specialized AW Academy ServiceNow program, the participants gained experience across the ServiceNow Platform. Learning to manage the most important functions and applications of ServiceNow, and to understand the business and process knowledge of the system. They acquired knowledge in integrations, business orientation, quality development as well as to define, design as well as implement. Learning how to develop a platform in a versatile and sustainable way, with the help and understanding of ServiceNow's best practice solutions. The program's goal was to prepare the students for a professional SerciveNow consultant role.

Program Content

ServiceNow Fundamentals
ITSM Fundamentals
CSM Fundamentals
Platform Implementation
ITSM Implementation
Scripting in ServiceNow
Service Portal Fundamentals
Integrations Basics
ITIL & SIAM basics
Business Communication
 


AW Academy

At AW Academy, we believe that learning is a process that occurs when the individual interacts with others, to embrace and implement knowledge, skills, and competence. Consequently, we place great emphasis on identifying and developing the individual’s capacity for learning. Besides learning new subjects’ areas, individual’s at AW Academy, get to practice our pedagogical methods which lays a great foundation for their skill in learn-to-learn.

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