Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
Dynamics365 Customer Engagement Program
This diploma is awarded to
Kaisa Naumova
for successfully completing
Dynamics365 Customer Engagement Program
10 January 2022 - 01 April 2022
Maisa Tuuli, Program Manager
Scan to Verify
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Accelerated Learning Action Learning Growth Mindset Peer-to-Peer Lifelong Learning
Dynamics365 Customer Engagement Program
Description of the program

Microsoft Dynamics 365 provides a complete business solution from a single cloud package into sales, service, marketing and ERP applications. It's a set of intelligent business applications that helps to run entire business and deliver greater results. During this program the participants have dived into the world of Power Platform, customer business and processes and worked with their team to solve how applications in Microsoft Dynamics 365 could help customer harness digitalization from a challenge to a benefit. The participants have gotten skills to start working in digitalization projects as Dynamics 365 consultants with focus on how how to develop and support customer management and service with data and automation.

Program Content

Power Platform
Functional consultant role
Dataverse
Power Apps
Model Driven Apps
Canvas Apps
Power Automate flows
Power Virtual Agents
Power BI
MS Dynamics 365 Sales
MS Dynamics 365 Marketing
MS Dynamics 365 Customer Service & Field Service
Configuration
Implementation
Customization
Business requirements
Testing & documentation
Customer & delivery project
 


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