THIS COURSE CERTIFICATE CONFIRMS THAT
COURSE CERTIFICATE
Kicki Lenken
FROM MARCH 7TH TO MAY 23TH, 2023, HAS COMPLETED BERGHS SCHOOL OF COMMUNICATION'S ONLINE COURSE
CRM and Customer Journey
WITH THE FOLLOWING CONTENT
COURSE DESCRIPTION
This course does not lock you into a specific tool. Instead, it’s designed to give you a comprehensive framework for working with both leads and existing clients. You design and launch your own customer journey and learn about lead generation, CRM, analytics and marketing automation through real cases.
  
SUBJECTS COVERED
  • Customer Journey
  • Lead Acquisition
  • CRM Tools
  • CRM Implementation
  • Journey Setup
  • Marketing Automation
  • Analytics
  • Chatbots
  • Technical Review and Implementation
  • Career Management and Focus Areas
COURSE DIRECTOR:
LUCAS GALCERAN
STOCKHOLM 2 JUNE 2023
Camilla Wallander
VD
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